Smart IT Support Web Application

Overview

Smart IT Support is a comprehensive web application designed to streamline IT support processes through a dual-service model that caters to both individual users and corporate clients. The platform integrates AI-powered troubleshooting, knowledge management, and ticketing functionalities into a cohesive system.

Key Features

• AI-Powered Support: Intelligent chatbot for instant assistance (powered by Google's Gemini API)
• Smart Ticketing System: Automated routing and prioritization
• Comprehensive Knowledge Base: Searchable repository of IT solutions
• Tutorial Creator: Screen recording with commentary
• Analytics Dashboard: Insights and performance metrics
• Enterprise Security: SOC 2 compliant with advanced data protection

API Configuration

This application uses Google's Gemini API for AI chat functionality. You'll need to set up an API key:

1. Get a Google Gemini API Key: Google AI Studio
2. Set up the environment variable: Create a .env.local file with NEXT_PUBLIC_GOOGLE_API_KEY=your_key

Service Tiers

• Individual Users (Free Tier): Ad-supported access to self-service tools
• Corporate Users (Premium): Enhanced features including team management, analytics, and customizable workflows

Technology Stack

This project is built using:

• Frontend/Backend: Next.js (React framework)
• Database: MongoDB with Prisma ORM
• Authentication: Clerk
• AI Integration: Gemini AI
• Styling: Tailwind CSS and Shadcn UI
• Deployment: Vercel